Returns & Exchanges
RETURNS & EXCHANGES
If you are not completely satisfied with your Twelveninetysix purchase for any reason, please review our return, refund, and exchange policies below for purchases made on Twelveninetysix.com. Products must be returned in new or gently used condition within 14 days from the date ordered. Twelveninetysix monitors return activity for damages and reserves the right to limit returns, not accept returns or exchanges in any instances. Any discount codes , promotions , shipping and tax associated with your order is not subject to getting a refund. That $ amount will not be included in your refund when the transaction is processed. All returns may be subject to validation and approval at Twelveninetysix’s discretion. We may ask you for government ID or other form of proof to verify your identity.
THIS POLICY IS EFFECTIVE FOR ALL PURCHASES MADE ON AND AFTER JANUARY 11, 2022.
Online Purchase Return Procedures
Here is an easy way to return your item once it has been notified to us that a return is in progress:
1. Twelveninetysix.com Returns by Mail
* Include original packing slip with your items.
* Package your return item in the original product box and Twelveninetysix packaging (if available). * (If not) Pack your return in a well-padded envelope or box to prevent damage in transit.
* Print A Return Label From USPS Website or USPS Location
* Drop off the package at your local postal location.
* Track your return , if available please send proof of return receipt via (email or text message)
* You will receive an email confirmation when your return has been received, inspected and processed.
It may take up to 30 days to process returns and credit your account or to issue online store credit. Please note that your financial institution may take longer to reflect the returner credited transaction back to your account.