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  • Mon-Sun: 8:00 am - 12:00 pm
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Call Us: 682-247-6179

Mon-Fri: 8:00 am - 12:00 pm cst
Sat: 10:00 am - 12:00 pm
Sun: 10:00 am - 12:00 pm

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SHIPPING

Free shipping on all orders of $125 or more for eligible items. Standard shipping (5-8 days) Priority shipping (3-5 days) Express shipping (1-2 days). Preorders may take up to 3-4 weeks to ship & deliver.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Chime, American Express, Apple Pay, Shop Pay Installments. The total will be charged to your card when the order is shipped. We do not process or accept cash app payments or cards.  

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return an item purchased on twelveninetysix within 14 days of the delivery date. Please contact us first to start your return process. 

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HERE TO HELP

Have a question? You may find an answer here.
But you can also contact us:

Customer Services

Call Us: 682-247-6179

Mon-Fri: 8:00 am - 12:00 pm cst
Sat: 10:00 am - 12:00 pm
Sun: 10:00 am - 12:00 pm

Send us an email

SHIPPING

Free shipping on all orders of $125 or more for eligible items. Standard shipping (5-8 days) Priority shipping (3-5 days) Express shipping (1-2 days). Preorders may take up to 3-4 weeks to ship & deliver.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Chime, American Express, Apple Pay, Shop Pay Installments. The total will be charged to your card when the order is shipped. We do not process or accept cash app payments or cards.  

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return an item purchased on twelveninetysix within 14 days of the delivery date. Please contact us first to start your return process. 

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Size Guide

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

WOMEN'S APPAREL SIZING

INTERNATIONAL XS S M L XL XXL XXXL
EUROPE 32 34 36 38 40 42 44
US 0 2 4 6 8 10 12
CHEST FIT (INCHES) 28" 30" 32" 34" 36" 38" 40"
CHEST FIT (CM) 716 76 81 86 91.5 96.5 101.1
WAIST FIR (INCHES) 21" 23" 25" 27" 29" 31" 33"
WAIST FIR (CM) 53.5 58.5 63.5 68.5 74 79 84
HIPS FIR (INCHES) 33" 34" 36" 38" 40" 42" 44"
HIPS FIR (CM) 81.5 86.5 91.5 96.5 101 106.5 111.5
SKORT LENGTHS (SM) 36.5 38 39.5 41 42.5 44 45.5

MEN'S APPAREL SIZING

INTERNATIONAL XS S M L XL XXL XXXL
EUROPE 32 34 36 38 40 42 44
US 0 2 4 6 8 10 12
CHEST FIT (INCHES) 33-35" 36-38" 39-41" 42-44" 45-47" 48-50" 51-53"
CHEST FIT (CM) 84-89 91-97 88-104 107-112 114-119 122-127 129-134
WAIST FIR (INCHES) 28" 30" 32" 34" 36" 38" 40"
WAIST FIR (CM) 71 76 81 86 91.5 96.5 101.5
SKORT LENGTHS (SM) 76 77.5 79 81 82.5 84 85.5

Shipping

  • Complimentary ground shipping within 1 to 7 business days
  • In-store collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times

Returns And Exchanges

  • Easy and complimentary, within 14 days
  • See conditions and procedure in our return FAQs

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