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BILLING, CANCELING, & MODIFYING ORDERS

Billing Questions

For your own security and protection, Twelveninetysix.com will pre-authorize the full amount of your purchase plus applicable sales tax and shipping to verify your billing address and payment information. Any pre-authorization for failed or canceled orders will drop off your account within 1-7 business days depending on your financial institution. Twelveninetysix.com will collect payment and post the actual amount of the purchase only when your order is shipped from our shipping location.

Order Status & Modifying Orders

Before you place your order, you can view the contents and the total amount in your shopping cart. Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. To check the status of an order, check the Order status page here:  www.twelveninetysix.com/apps/parcelpanel

Problems with Checkout

Billing Information Errors
Here are some helpful suggestions if you receive the following error messages on the Billing Information page:

Error Message – "The billing information that you entered does not match your credit card information. Please verify your billing information to ensure that it matches your credit card billing address (i.e., street/city/state/zip address must match EXACTLY)."

If you receive this message after you have attempted to submit your order, you may want to check the following:

Ensure that there are no typos or misspellings with your name, street address, city, state, and zip code.

Verify that your billing address on your credit card bill is exactly the same as you have entered.

Call your issuing bank to ensure that your bank has recently updated their online transaction database. In some cases, the address they have entered into their online address verification system is outdated.

You may want to try an old address, because in some cases, it takes a while for banks to update their information. Addresses up to two years old can be authorized successfully.

**Please be aware that with each submission, you may place another hold on your funds for the total amount of the order. In many cases, submission with a valid credit card number with an incorrect billing address will still result in a hold on your account. If this occurs, please note that those authorizations will drop off your account within 2 - 4 business days depending on your issuing bank. Please contact your bank for further questions.

 

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