RETURNS & EXCHANGES
If you are not completely satisfied with your Twelveninetysix purchase for any reason, please review our return, refund, and exchange policies below for purchases made on Twelveninetysix.com. Products must be returned in new or gently used condition. Twelveninetysix monitors return activity for damages and reserves the right to limit returns or exchanges in all instances. Any discount codes or promotions associated with all refunds will be removed when the transaction is processed. All returns may be subject to validation and approval at Twelveninetysix’s discretion. We may ask you for government ID or other form of proof to verify your identity.
THIS POLICY IS EFFECTIVE FOR ALL PURCHASES MADE ON AND AFTER JANUARY 11, 2022.
Online Purchase Return Procedures
Here is an easy way to return your item from a Twelveninetysix.com order:
1. Twelveninetysix.com Returns by Mail
* Include original packing slip with your items.
* Package your return item in the original product box and Twelveninetysix packaging (if available). * (If not) Pack your return in a well-padded envelope or box to prevent damage in transit.
* Print the Prepaid Return Label.
* Drop off the package at your local postal location.
* Track your return using the link above.
* You will receive an email confirmation when your return is processed.
It takes up to 30 days to process returns and credit your account or to issue online store credit. Please note that your financial institution may take longer to reflect the transaction.